Our priority: honour our commitments!

To guarantee optimum production conditions, our entire customer service team is at your disposal during the entire working life of your machine:

Local services - close to your facilities

Fully aware of the importance of filling and capping processes in your packaging lines, Serac provides a wide network of subsidiaries around the world for local service.

Japan, Malaysia, France, United-Kingdom, USA, Brazil ... Serac covers all continents and uses the latest communication technologies for even more reactivity.

Multidisciplinary teams

The Customer Service Manager

designates a Customer Service Delegate responsible for your machine. This in-house technical specialist organises all machine design, assembly and adjustment meetings relative to your machine. Once the machine is delivered, the Customer Adviser then takes over and ensures the follow-up of your equipment over its entire life-cycle.

The Spare Parts Manager

establishes a list of necessary Spare Parts to keep in stock following a criticity indicator. The Spart Parts Manager also provides you with a customized maintenance schedule and ensures fast delivery of your requests.

The Technical Manager

appoints the field technicians who take responsibility for the installation of your equipment and the start-up of your first productions.

Remote assistance

This features a direct remote connection to your machine which, in most cases, enables us to help repair your machine over the phone. If this is not possible, Serac has over 40 technicians world-wide ready to carry out immediate emergency repairs on your machine.